Refund policy

Returns and Refunds Policy

Last updated: 4 September 2026

This policy applies to purchases from Melford Resolution Limited, trading as Deep Dark. It does not affect your statutory rights.

Cancelling an online order

If you are purchasing as a consumer, you may cancel most online orders without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving the goods. If one order is delivered in separate parts, the cancellation period starts when you receive the final part.

After notifying us, you must return the goods within a further 14 days.

To cancel an order, email info@deep-dark.co.uk or use our contact page. Please include your name, order number and details of the goods being returned.

Returning goods

Please contact us before sending anything so that we can provide appropriate return instructions. Do not return goods to the manufacturer.

Unless the goods are faulty, damaged, incorrectly supplied or we agree otherwise, you are responsible for the return cost.

Because our products are specialist and often high-value, returns must be suitably packaged and sent using a tracked and adequately insured service.

Return address:
Deep Dark
Melford Resolution Limited
5A Bartlett Street
Bath
England
BA1 2QZ

Condition of returned goods

You may inspect goods as you would reasonably be able to in a shop. Opening the packaging does not automatically remove your right to cancel.

We may reduce the refund to reflect any reduction in the value of the goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and function. This includes light or heavy scratches, installation marks, damage, excessive use, unauthorised disassembly or alteration. Fitting an image-intensifier tube into a scope, housing or other device may cause scratches or installation marks and would normally be considered handling beyond what is necessary for inspection. Any deduction will reflect the resulting reduction in value and may be substantial if the product can no longer be sold as new.

This does not limit your separate rights if the product was faulty, damaged or incorrectly supplied.

Please return all supplied accessories, documentation and packaging where reasonably possible.

Refunds

For a valid cancellation, we will refund:

• the price paid for the returned goods; and
• the cost of our least expensive standard delivery option, where applicable.

Any additional amount paid for expedited or enhanced delivery is not refundable unless the goods were faulty, damaged or incorrectly supplied.

Refunds will be made to the original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first. We may withhold the refund until one of those events has occurred.

Faulty, damaged or incorrectly supplied goods

If goods arrive faulty, damaged, not as described or incorrectly supplied, please contact us promptly at info@deep-dark.co.uk.

We will arrange an appropriate remedy, which may include repair, replacement or refund. Where the goods do not conform to the contract, we will bear reasonable return costs as required by law.

Please retain the product, packaging and delivery materials while we investigate any transit damage.

Products made to a customer’s specification

The statutory right to cancel may not apply to goods made to your specification or clearly personalised for you. Where this exception applies, we will make this clear before accepting the order.

Selecting a standard product option does not by itself make a product personalised.

Business customers

The statutory consumer cancellation rights described above do not apply to purchases made wholly or mainly for business purposes. Business returns are subject to the agreed contract terms and must be authorised by Deep Dark.

Cancelling before dispatch

If you wish to cancel before dispatch, contact us as soon as possible. If the goods have not been dispatched or committed to non-cancellable custom work, we will normally cancel the order and issue a refund.

Cancellation form

You may use the following wording, although you do not have to:

To: Melford Resolution Limited trading as Deep Dark, 5A Bartlett Street, Bath, England, BA1 2QZ
Email: info@deep-dark.co.uk

I give notice that I wish to cancel my contract for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date: